Customer experience is hugely important in retail. With digital-first pioneers like Amazon providing innovative, satisfying experiences at the stage of the customer journey – and through every digital channel – the bar is now raised for everyone. Only the retailers that differentiate their brand through CX will thrive in retail’s competitive landscape.
Chatbots offer valuable 24/7 support to businesses, providing an automated alternative to sending all inquiries directly to agents — without sacrificing quality. Well-trained bots can answer customers’ most common, high-volume questions and enable agents to focus on higher-value conversations.
The COVID-19 pandemic profoundly changed the ways in which people live, work and interact with friends, colleagues and businesses. In this new global report, Genesys surveyed over 11,000 consumers across the US, Latin America, Europe and Asia-Pacific to understand how the pandemic affected people’s health, happiness, and social and professional interactions — and how businesses
The benefits of digital engagement have never been more clear. With a strong cloud digital engagement platform, you can operate under nearly any circumstances. Your customers enjoy shorter wait times and better, more consistent experiences. And your agents are freed from many mundane tasks. With the right strategy in place, you can evolve digital engagement
In this on-demand Genesys DX demo, you’ll see how an AI-powered solution creates personalized experiences, empowers agents, and delivers value in weeks not months.
With years of experience working across multiple Public Sector organisations, TrueCue, Tableau’s longest standing partner in EMEA, have identified three of the most common pain points surrounding data and analytics. During this webinar, we will be discussing how to rectify the following in order to deliver increased value through data-driven decision-making within Public Sector organisations:
Live video streaming has expanded beyond watching live sports and catching up on news, to permeate multiple industries and bring about business transformation. Live streaming is evolving business models in areas like in-event sports betting, online auctions, casinos, gaming, and sports streaming apps that enable groups of fans to watch live sports together and interact
As streaming becomes the industry standard for sports consumption, standard streaming is no longer enough. More than ever, fans view accessible, reliable digital content as a baseline expectation. What will set services apart in the next decade is how they enhance digital experiences. Content may be king when it comes to driving user acquisition for
Deloitte has created a framework and language that enables organizations to digitally future-proof their entire company by identifying the specific causalities between 9 shifts that will determine how they deliver business-relevant digital technologies rapidly, successively and at scale.
The pandemic and a lockdown have had a massive impact on the global economy. Organizations felt the urgent need to adapt by significantly investing in digital transformation. Digital initiatives that once seemed impossible are now very real, and the key for your organization’s survival is exploiting digital solutions to increase speed and agility. Change is