Business Whitepapers

2021 CONTACT CENTRE BUYERS GUIDE

The last year has profoundly changed the way we live, work and do business. Contact centres were under increased pressures to accelerate digital transformations, including moving to remote working, adopting new technologies and handling sensitive customer scenarios. These changes have altered business requirements and priorities for customer and employee experience solutions. Whether you’re evaluating new

The Connected Customer Experience

“The connected customer experience” report explores how people’s feelings have changed over the course of the pandemic—and how building trust and loyalty with today’s disconnected consumers requires companies to radically rethink the customer experience. Transform your CX today, with Business Systems and Genesys.

Real Time Containers for Intelligent Systems

By 2025, more than 85% of global organizations will be running containerized applications in production (Gartner). Edge computing is forcing consolidation of software on devices close to the sources of data. Learn how new advancements in hardware and software let you leverage hardware compute power while maintaining a real-time guarantee. What you will learn: The

The Future of RTOS: Moving to the next level

The challenge and opportunity for today’s embedded systems lies in capturing the reliability, performance, and speed of RTOSes while deploying them in more open, more connected systems that are evolving from fixed function to AI infused. At the same time, RTOSes need to seamlessly integrate into more sophisticated system architectures that support AI and machine

VXWORKS Redefining the Role of the RTOS

The world of embedded systems is undergoing a profound evolution. Once isolated and purpose-built, embedded systems are increasingly software-defined with much greater requirements for connectivity, reliability, and flexibility. VxWorks® continues to lead this evolution with even greater capability, giving developers the power to be more productive and innovative. VxWorks enables embedded developers to take a

2021 Talkdesk global contact center KPI benchmarking report

Get a snapshot of contact center performance with five handpicked metrics. At Talkdesk, we know the importance of benchmarking in driving strategic business decisions. Featuring our proprietary data, the brand new Talkdesk KPI benchmarking report analyzes the impact of the turbulence of 2020 on contact center performance across five operational metrics applicable to every industry. What

Running a virtual call center: The technical challenges for IT

Today’s enterprise IT teams face demanding challenges to ensure call center operations can be maintained in a work-from-home environment. On top of technical barriers to enabling a virtual call center, there may be misalignment between IT stakeholders and organizational leaders. Though there are several ways to implement a virtual call center, IT leaders should consider

Silver linings from 2020, for the future of work

Necessity is the mother of invention, and it appears that 2020 has accelerated workforce potential to be more agile and productive, from any location on any device, whilst staying secure. Dynamic Work, as we call it at Okta, may just be the biggest silver lining that emerges from the dark clouds of Covid19.

Cover Your Bases: Best Practices for Protecting Remote Work

Before 2020, businesses across industries and regions were already navigating a gradual, but important shift towards remote work. However, the remarkable circumstances caused by a global pandemic have accelerated this process, forcing organizations to quickly revisit how their employees access the tools and resources they need to do their work. In this whitepaper, we’ll share