The customer’s service experience is key to brand building The customer service centre has seen more change in the last five years than it has in the last 35 years combined. Thanks to higher customer expectations, multiple points of engagement, and the growth of social media, the customer service landscape is now more complex than
Audio quality The expectations of customers have changed. The ways they contact you have changed too. One thing that hasn’t changed is the importance of clear conversations. The Plantronics EncorePro® gives you the audio quality to have clearer conversations with your customers.
Cloud Native Apps: New Development and Operational Opportunities
Driven by a need for greater agility, a majority of organizations say they are embracing bimodal IT. This approach adjusts IT into two distinct modes: a traditional mode that emphasizes scalability and accuracy, and an agile mode that focuses on flexibility and speed. While enterprises plan to become more agile within three to five years,
Tools And Technology: The Cloud Computing Playbook
In its Forrester Wave™: Private Cloud Software Suites, Q1 2016 evaluation, Forrester Research, Inc., named Red Hat® Cloud Infrastructure as a leader in private cloud software suites, receiving the highest score for Strategy and second-highest for Current Offering.
The latest All Flash solutions can provide organizations with the storage they need: to reduce costs, achieve corporate goals and gain genuine business advantage
How All Flash storage for your business can deliver strategic benefits across the board – and reduce costs
One of the most common questions being asked by many customers recently is “How does AirWatch support Office 365?” Many ask if AirWatch can control access to Office 365 (O365) not only on their corporate desktop systems, but most importantly on their mobile devices.
“How long will my battery last?” and “what is the best practice for maintaining my UPS?” are very common questions posed from UPS owners. Few realize there is more to the UPS than just battery back-up; and that, like all electronics it has a life expectancy. Many of the factors that affect battery life also