Investments in digital commerce continue to grow as companies adapt to new business models and sales processes prompted by the COVID-19 pandemic. This research evaluates the viability of 17 digital commerce platform vendors to help application leaders make informed decisions.
Chatbots offer valuable 24/7 support to businesses, providing an automated alternative to sending all inquiries directly to agents — without sacrificing quality. Well-trained bots can answer customers’ most common, high-volume questions and enable agents to focus on higher-value conversations.
The COVID-19 pandemic profoundly changed the ways in which people live, work and interact with friends, colleagues and businesses. In this new global report, Genesys surveyed over 11,000 consumers across the US, Latin America, Europe and Asia-Pacific to understand how the pandemic affected people’s health, happiness, and social and professional interactions — and how businesses
The benefits of digital engagement have never been more clear. With a strong cloud digital engagement platform, you can operate under nearly any circumstances. Your customers enjoy shorter wait times and better, more consistent experiences. And your agents are freed from many mundane tasks. With the right strategy in place, you can evolve digital engagement
Messaging apps make it easy for your customers to engage with you on the channels of their choice. Top apps have more than a billion users each, and these are often the same apps where consumers see your ads. Build your digital presence on the apps your target audiences use most.
Fortinet is named a Leader in the Gartner® 2021 Magic Quadrant™ for Network Firewalls and recognized for the 12th time in this Magic Quadrant™ FortiGate Network Firewalls deliver enterprise security to any edge at any scale. With FortiGate Next-Generation Firewalls you can: Protect: Avoid breaches and business disruptions by minimizing ransomware and other cyberattacks with
The new campus deployment model supports growing corporate and educational campuses that need to connect and protect a growing number of buildings using the same network. Campus network security plays a critical role in this process, providing secure access to the internet and applications deployed in the data center and across multiple clouds. When done
Organizations are building hybrid data centers that consist of composable and scalable architectures. Their hybrid design enables distributed branches, campuses, and on-premises data centers to interconnect with data centers hosting a variety of essential services deployed across multiple clouds. This hybrid approach increases operational agility by deploying business-critical applications in the cloud while maintaining other
Today’s users need a network that allows them to connect to any resource from any location using any device. At the same time, data center and campus networks need to operate in a hybrid IT architecture, working alongside next-generation branch offices, private and public multi-cloud networks, remote workers, and cloudbased SaaS services. As a result,
Most organizations today now operate on a hybrid network. According to Gartner, the recent shift to a remote workforce has had a lasting impact on networks. “Through 2024, organizations will be forced to bring forward digital business transformation plans by at least five years as a survival plan to adapt to a post-COVID-19 world that