Whitepaper

5 Best Practices for Smartphone Support; The enterprise guide to smart support for smart devices

This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business: customers receive the service they expect; end-users can work efficiently, enjoying the promised benefits of mobility; IT has its burden lightened, freeing up time for proactive work; and the

Legacy Remote Control Tools: Not Built for Today’s Helpdesk

Today’s modern enterprise seeks both efficiency and productivity — constantly looking for new and effective ways to boost employee workflow. This new enterprise has a global employee base that includes branch offices, telecommuters, and an on-the-go workforce that communicates using a variety of mobile devices. While the workforce has evolved, corporate helpdesks are still using

Breakthrough Data Recovery for IBM AIX Environment

Downtime and data loss pose intolerable risks to every business today. From IT departments to the Board Room, managers recognise the importance of business uptime and data protection to maintain continued success, productivity and profi tability. Business and IT managers need a data protection strategy that keeps the organisation’s business doing business. For IT departments,

Five Reasons why Smaller Organisations Should Consider High Availability

Until recently, IBM iSystem high availability solutions were reserved mostly for large enterprises. Now that high availability is dramatically easier to use and less expensive to own and manage, the landscape has changed. Thousands of small and mid-sized companies can now afford the “luxury” of real-time, offsite data protection, as well as rapid and complete

Making the case for BPM

For several years running, Business Process Management (BPM) has become a top priority for companies. CIOs and ITexecutives continue to place business process improvement asthe top business priority for their IT organizations. Of course, there are many options for improving business processes—ranging from complete process reengineering toadopting new process management methodologies, like LeanSix Sigma, or