The work place is continuing to evolve and communication technology is playing a major role in driving this transformation. Forward thinking organizations are no longer constrained by office or country location. This survey found that respondents believe video conferencing has become one of the most effective technologies in the world for enabling face-to-face or human collaboration
Today more than ever, the strategic use of video conferencing can help organizations reduce cost, increase sales, decrease customer churn, attract new clients, and change the way they deliver their products and services. These real-world benefits and business opportunities are far too valuable to ignore.
The rapid, accelerating growth of data, transactions, and digitally aware devices is straining today’s IT infrastructure and operations. At the same time, storage costs are increasing and user expectations and cost pressures are rising. This staggering growth of data has led to the need for high-performance streaming, data access, and collaborative data sharing.
The journey started about a decade ago when a multinational financial services company with $1.2 trillion in assets under management, and operations in more than 50 countries worldwide decided to launch a business process management (BPM) initiative. The goal was ambitious: transform how the company conducted business and interacted with customers. The project began in
IT managers must adhere to the rule of keeping it simple. While all IT departments are restrained in one way or another, SMBs find themselves doing much more with the same or fewer resources. Moreover, contact centers are one of the most complex business operations, technologically speaking, and IT managers are asked to help maintain
Contact centers are often viewed as the heartbeat behind an organization since this operation serves as the main point of connection between the business and its customers. As technology advances and customer demands change, contact centers must follow suit and adapt to new trends. The cloud, mobile devices and many other innovations have influenced the approach to contact center
The question, if you’re expanding your operations to serve developed and/or emerging markets in Europe, is: where to base your offices and data centres? Choosing the right country for your IT infrastructure deployment is crucial. Assessing the relative strengths of the major European business centres and investigating potential risk factors is a vital step in
The entire IT industry is evolving, whether organisations like it or not. The solution is clearly not wholesale adoption of any single model – public, private or hybrid; by the same token, neither can organisations bury their heads in the sand and rely exclusively on legacy systems and architectures. To do so simply increases cost
With the increasing power requirements of today’s technology, highpower density configurations are critical to global businesses. It is no longer a question of whether people need to move to high-density solutions but how they implement such capabilities alongside existing legacy equipment.
Changing business and working practices make traditional, in-house application delivery less and less viable. The future is very quickly becoming the present – while people need to be able to work anywhere, they still have the same expectations on applications and services as if they were sitting at a desk in a central office. Too