Optimizing Customer Interactions through the Contact Center

IT managers must adhere to the rule of keeping it simple. While all IT departments are
restrained in one way or another, SMBs find themselves doing much more with the same
or fewer resources. Moreover, contact centers are one of the most complex business
operations, technologically speaking, and IT managers are asked to help maintain
and expand their solutions. IT mangers can keep it simple by taking advantage of
integrated and distributed solutions, as well as open standards. In addition, using builtin
capabilities for at-home agents and mobile solutions can help streamline the virtual
contact center, and reduce costs. Over all, keeping it as simple as possible will enable IT
managers to use resources efficiently and effectively.