The Glasgow 2014 Commonwealth Games needed IT partners to help deliver its event with a global audience of more than 2 billion people. Organisers chose Dell to deliver an end-to-end solution, including Intel®-powered Dell laptops, desktops, workstations, servers and storage. It had funding from Dell Financial Services and also opted for Dell ProSupport backed by
As a midsize company, you have the same goals and objectives as larger enterprises — but you don’t necessarily have the same resources to achieve them. You need a cost-effective, easy-to-implement-and-maintain collaboration solution, one that gives you the agility and flexibility that your business demands. Midmarket Collaboration For Dummies, Avaya Custom Edition, explores the midmarket business trends
Avaya Contact Center Solutions for IP Office put your contact center agents at the center of it all. Think of it as a holistic, 30,000-foot view, along with the intelligence, flexibility, and power to get business done. With Avaya innovations, each agent can access all customer data and move seamlessly between phone, email, and chat—no
Communications Service Providers (CSPs), including wire line, wireless, and cable providers, need to innovate to keep up with the competitive pressure of the rapidly changing network environment. As more of the value (and revenues) flow to over-the-top service providers like Google and Amazon, CSPs face the prospect of increasingly becoming providers of commodity-like transport services.
This White Paper explores The Five Essential Steps towards improving customer experience from the inside – in a way that supports customer needs and measurable revenue growth. It is not achieved by working harder but by working smarter, with responsive business process technology empowering immediate and sustainable change that a ‘bolt-on’ communications programme could never
Rapid growth in their mortgage lending business had put The Cambridge Building Society’s processing and operations departments under pressure. They needed to streamline the end-to-end mortgage application process to improve the customer experience for brokers and customers. Read this case study to learn how they addressed these requirements with MATS, to achieve award winning results.
Customer Experience Improvement is a top priority for Financial Services firms, because today’s customers have unprecedented power. So what can your business do to thrive in the “Age of the Customer”? Access to information, services and products has never been easier for your customers. And if they don’t like the service or product they’re getting, with a
Symantec has established the most comprehensive source of Internet threat data in the world through the Symantec™ Global Intelligence Network, which is made up of more than 41.5 million attack sensors and records thousands of events per second. This network monitors threat activity in over 157 countries and territories through a combination of Symantec products
Targeted attacks are the new frontier for security professionals and show the increasing sophistication of cyber criminals. They are multilayered attacks that require structured research by cyber criminals about their potential victims, such as finding out their email addresses, job titles and job functions, areas of interest, websites they frequently access, conferences they attend and
Transformation of the backup infrastructure is the next frontier for IT and storage managers. Backup is an area where architectures are only slowly evolving, and “never touch a running system” is the mantra in many organizations. However, the transformation of the IT infrastructure that is happening in most IT departments today, starting with the introduction