This White Paper explores The Five Essential Steps towards improving customer experience from the inside – in a way that supports customer needs and measurable revenue growth. It is not achieved by working harder but by working smarter, with responsive business process technology empowering immediate and sustainable change that a ‘bolt-on’ communications programme could never
Rapid growth in their mortgage lending business had put The Cambridge Building Society’s processing and operations departments under pressure. They needed to streamline the end-to-end mortgage application process to improve the customer experience for brokers and customers. Read this case study to learn how they addressed these requirements with MATS, to achieve award winning results.
Customer Experience Improvement is a top priority for Financial Services firms, because today’s customers have unprecedented power. So what can your business do to thrive in the “Age of the Customer”? Access to information, services and products has never been easier for your customers. And if they don’t like the service or product they’re getting, with a