«The State of Customer Experience» is a benchmarking study based on surveys of consumers and customer experience (CX) decision-makers. This third edition, «A new paradigm: Personalized, empathetic experiences at scale,» uncovers how rapidly shifting customer preferences and declining satisfaction with digital channels are creating mounting business risks for organizations worldwide. In surveying CX Leaders, the
Chris Lumnah is an Advisory Solutions Architect with 20 years of database experience. He has spent 15 plus years as a production DBA managing large scale SQL Server environments as well as being a consultant. The last 4 years has been spent with Rubrik helping customers protect their SQL Server, SAP HANA and MySQL environments. He
Join Chris Lumnah, Database Solutions Architect at Rubrik, and Chris Wolff, Database Solutions Architect, as they answer some of the most common questions database teams have when protecting thousands of Microsoft SQL Server databases at scale. They will provide a glimpse into today’s new requirements that will keep databases secure and available, streamline management operations,
Jaguar TCS Racing The team competes in the ABB FIA Formula E World Championship, an all-electric street racing series that showcases what sustainable mobility technology can do. ABB FIA Formula E interactively involves more than 300 million fans, and the championship contributes to pushing electric vehicles to the forefront for a better, cleaner future.
Data analytics is an extensive technology that can be applied to many scenarios and use cases, providing capabilities to many areas of an organization. Infused with artificial intelligence (AI) and machine learning (ML) capabilities, it is embedded throughout content management solutions including content services platforms, web content management (WCM) or digital experience management (DXM) platforms,
Today, data is more valuable than gold for many organizations. It’s a precious commodity. Supported by the right analytics solution, this data can create actionable insights that save lives and identify immediate risks with proper analysis. Utilizing artificial intelligence (AI) and machine learning data analytics, organizations have access to realtime insight into both their own
Most organizations today operate in the cloud. By taking advantage of the scalability and ease of operation of cloud services, you can enhance productivity and collaboration while reducing operational costs. And when you’re using someone else’s infrastructure, you don’t have to worry about upkeep, which means you can more easily expand capacity and recover from
Protecting against mobile phishing is essential to minimizing data risk: Gone are the days of brute force cyber attacks. Users, endpoints, and applications are now closely connected to each other, which means threat actors can initiate advanced attacks by simply stealing an employee’s credentials. By posing as a legitimate user, attackers can bypass many security
Investing in sustainability can help manufacturers protect themselves from pricing volatility and become more resilient and competitive. Is it time for manufacturers to see net zero as an opportunity, instead of a cost? Manufacturers are at a tipping point. From raw materials and labour, to fuel, shipping, energy and more – costs are increasing across
Navigating the engineering talent crisis and creating a roadmap to success