Workspace Whitepapers

Noise in the Customer Service Center

As our recent noise at work study proves, it is a growing issue. Open plan contact centres only amplify the noise generated by multiple conversations and telephones ringing. So how big is the problem? Whom does it affect the most? And which headset technologies can you rely on to prevent background noise from affecting the

EncorePro 3Way Audio

Audio quality The expectations of customers have changed. The ways they contact you have changed too. One thing that hasn’t changed is the importance of clear conversations. The Plantronics EncorePro® gives you the audio quality to have clearer conversations with your customers.

Polycom ® RealPresence Centro™

We live in the most connected time in human history. Technology has transformed our increasingly virtual workforce’s expectations for how work gets done. Every day, we work in global teams, across multiple locations, and defy distance to collaborate across languages, cultures and diverse ideas. Polycom®RealPresence Centro™ changes the way we meet and collaborate so that

Improving Corporate Collaboration: Microsoft Skype for Business

Unified communications (UC) has been a market in the making for well over a decade, as companies look to improve corporate collaboration. UC—the concept of streamlining phone, email, chat, video and content collaboration—has become a corporate objective for reducing the cost and complexity of communications and increasing employee productivity. What began more than 10 years