IRV is a reinsurance enterprise, working with reinsurance companies all around the world. Historically, the firm had relied on traditional telecommunications channels such as phone, fax, and email. In 2012, as the company’s existing phone system was nearing nine years of age, it decided that the time was right to introduce new unified communication tools
join.me by LogMeIn provides conferencing services to support presentations, sales demos, and online collaboration use cases. By speaking with join.me customers, Nucleus found that the ease of use for end users and administrators led to increased adoption, improved business productivity, and IT efficiencies. Also, join.me’s low pricing relative to functionality resulted in significant cost savings.
The e-tailing group has had the good fortune to have monitored chat over the past 5 years where our views on this technology have been shaped by real chats with real retailers and consumer research that we have conducted jointly with BoldChat as they have taken a leadership role through their annual Live Chat Effectiveness
In Aberdeen’s Trends in Customer Service 2012: Multi-Channel Edition (November 2012), only 39% of organizations reported that they had been able to drive improvements in customer satisfaction over the previous 12 months. An even lower percentage indicated success in enabling higher rates of loyalty and retention. This is not a recipe for success. Service is
A 12-year-old boy from Kenya was asked to give a TED talk. Although nervous and inexperienced in English, he told his story before a crowd of hundreds. And when he finished, the response was immediate – a full standing ovation. “In a matter of hours, a speaker’s content and delivery can be transformed from muddled
Virgin Media had a wide variety of network management tools, hampering its ability to monitor its fast-growing network. A new comprehensive network management solution now provides the robust levels of monitoring required. HP is the sponsor of this material. By submitting your information you agree to be contacted by HP on topics of interest. Before
Desktop Videoconferencing Is Changing The Game Technology improvements are lowering the infrastructure and price barriers to using videoconferencing, making it available to more people and generating new applications. Videoconferencing suppliers are scrambling to reposition themselves to take advantage of these new opportunities. CIOs Should Plan To Support Videoconferencing On Multiple Devices Room-based videoconferencing continues to
Few businesses have remained untouched by the evolution of the networked society, distributed work teams, and a growing trend for work shifting that allows people to intersperse work and personal lives seamlessly. Leading organizations are developing approaches—from social networks to video conferencing—to break down communication silos among dispersed teams and promote productivity through better collaboration
We are now all in the business of doing business. The days when a good company could simply make a great product and expect viral success are long gone. To survive in today’s market, companies need to deploy business processes that deliver a clear advantage over the competition. Various management systems from the personal (like
Finding out what the universe is made of and how it works requires an enormous amount of collaboration. A community of 20,000 scientists from over 600 institutes collaborate with CERN and working together closely and communication in such context is essential. Since 1996, video conferencing has played an essential role in CERN’s operations. Most recently,