The IT Status Quo Is Being Disrupted For many companies, risk aversion still drives IT. Given that today’s businesses depend upon digital services, IT organizations have traditionally and prudently prioritized reliability and predictability. If an IT service becomes unavailable, often some portion of the business stops. And if the business stops even for just a
To better understand the costs associated with services throughout the PC life cycle, Forrester surveyed 101 IT decision makers at large organizations in the US, Canada, UK, France, and Germany. All of the respondents were significantly involved in the decision-making process for PC and device management and had significant expert-level knowledge about the PC life-cycle
Who broke my APM tool? Cloud-native applications with their microservices and containers can simply overwhelm traditional monitoring tools. It’s not your grandma’s APM. Today’s APM tools must provide the data granularity and scalability to troubleshoot and optimize performance in microservices applications and cloud-based delivery models. Read this guide to learn: • What is the true
In today’s business environment there is no getting away from the importance of having the right cyber strategy in place. The cyber threat is ever present and is no longer what happens to other businesses — every organisation, from financial services and charities, to retailers and IT providers, is at risk because every organisation has
This IDC infoBrief explains what a PC as a Service is and what advantages it brings to organisations that want their IT resources to drive growth and value rather than get bogged with daily IT tasks. Learn more about Dell solutions powered by Intel®.
Introducing a refreshed and most complete mobile portfolio on the planet Dell’s newest lineup of laptops just got more powerful. Combined with Dell’s continued commitment to world-class manageability, security and reliability you’ll be sure to keep your workforce on the leading edge of productivity.
DELL DOCKS — GIVING YOU MORE POWER TO GET AHEAD Designed to efficiently connect to displays, keyboards, mice, printers, networks and other accessories, Dell docks expand your laptop, mobile workstation or 2-in-1 capabilities so you can quickly connect to all your devices at your desk.
Forrester: The IT leader’s guide to the next generation cloud operating model Webinar While cloud is a key driver for innovation, it is causing unprecedented disruption to the traditional way IT serves the business.
In recent years, the field of technology support has evolved rapidly to catch up with disruptive services technologies. In the meantime, technology innovation has led to fundamental changes in how support services are delivered. We highlight the following five technology trends expected to drive the evolution of the tech support services industry, and to shape
This white paper will explore the transitioning role of the customer within field service and how the proliferation of mobile devices has created demand for self-service in both B2B and B2C. We will showcase a range of different self-service options available and suggest how best to implement these technologies to ensure you are achieving true