The 2022 Digital Trends – Financial Services in Focus report explores a wide range of trends impacting companies’ ability to successfully navigate the highly dynamic global environment, including changing customer expectations, escalating complexity and competition, training and development and the realities of hybrid work environments.
Digital customer engagement is evolving quickly. This year, customers will spend 25% more with companies that get digital transformation right. Web chat, social messaging apps and chatbots hold tremendous potential for customer engagement and support. But customer experience leaders often feel they’ve yet to realize the full potential of these digital channels. This ebook lays
Web messaging builds your relationship with customers. Engagement, which was once transactional and offered limited ways to interact with you, has evolved into persistent conversation that have the flexibility to pause and resume at a pace the customer chooses. There’s always a process when you interact with customers and there are specific ways to make
Today, the opportunities to build your digital presence with customers are nearly endless. And messaging apps are a great way to do it. The number of people on messaging apps is hard to fathom, but it’s even harder to ignore. Top apps each claim more than a billion global users — across all demographics. With
Chatbots offer valuable 24/7 support to businesses, providing an automated alternative to sending all inquiries directly to agents — without sacrificing quality. Well-trained bots can answer customers’ most common, high-volume questions and enable agents to focus on higher value conversations. Keep the big picture in mind. Delivering consistent, meaningful experiences requires a unified approach to
The global streaming industry experienced further expansion in 2021 as consumers consolidated the new behavior patterns that emerged with the pandemic. Yet competition is becoming increasingly fiercer, with established providers and newcomers alike bidding for the viewers’ attention and experimenting with new monetization models.
Your path to innovation. As an Independent Software Vendor (ISV) operating in a highly competitive and fast-changing marketplace, you’re under increasing pressure to continually modernize and innovate. It’s the only way to meet customers’ growing demands for more convenient software solutions such as Software-as-a-Service (SaaS) products. If you’re not keeping up, you risk missing out.
OKTA Spotlight Series, with Liz Cocker, Identity Service Manager at ITV, answering the questions: What challenges were you facing with your hybrid IT environment? How does Okta improve efficiency and security for your worforce?
As we put a tumultuous year in the rear-view mirror, many companies are looking for innovative ways to boost and redesign their businesses in order to jump-start growth. According to Gartner, the majority of CEOs say recovering revenue levels by accelerating digital initiatives will be a top priority in 2021 and 2022. While your business
Watch as TCS and Microsoft touch on important topics surrounding customer relationships and making success last. With personalized experiences quickly taking center stage across industries, particularly within: Hi-tech, Financial Services, Utilities , Education & Manufacturing, exploring initiatives that modernize legacy systems and accelerate digital transformation will be key to meeting these challenges and to a