These insights on Business Process Management (BPM) come from Toby Redshaw, the Group CIO that is leading a successful BPM program at Aviva plc, the world’s fifth-largest insurance group. These remarks were made during Toby’s keynote presentation at the Lombardi Driven 2009 User Conference.
In the 1990’s, workflow vendors created quite a bit of confusion in the market when trying to define workflow and how it could best be utilized. Today, that situation is being replicated in the BPM industry. Ask 10 different vendors to define BPM or BPM suites, and you will likely get 10 variations of the
For several years running, improving Business Process Management (BPM) has become a top priority for companies. CIOs and IT executives continue to place business process improvement as the top business priority for their IT organizations1,2,3. Of course, there are many options for improving business processes – ranging from complete process re-engineering to adopting new process