Specsavers puts customer care in focus with in-store touch screens from IBM and CRT

Specsavers wanted to capture customer feedback at the point of experience in its retail stores. The survey needed to be automatic, engage with a representative sample of both customers and shop browsers, and deliver incisive analyses and rapid reports. Specsavers contracted IBM Business Partner, Customer Research Technology (CRT) to provide IBM AnyPlace™ Kiosks equipped with

Analytics and the Smarter Consumer

For retailers and consumer products companies, the customer has always been critical to the business. Now, if anything, the balance of power has shifted even more. Consumers are getting smarter. They’re incorporating new technologies and more information into their daily lives.

IBM ECM for Retail

Merchandising and Supply Chain Efficiency A key goal of retailers is to run merchandising and supply chain functions as cost-effectively and efficiently as possible. This is understandable, given the expectations of shareholders and the competitive pressures retailers face. If retailers are to satisfy their target customers, they must make fundamental changes. They must build networks

The Information Agenda Guide for Retail

Businesses around the world are focused more than ever on the economic, social and environmental implications of vertical integration, where free trade agreements, the Internet and globalization are making the world simultaneously smaller, flatter and smarter. The systems and processes that enable goods to be developed, manufactured, bought and sold, services that deliver everything from

IBM Sets Pace in Unix Virtualization

Our most recent GCG Unix Vendor Preference survey showed that our real-world survey respondents see IBM’s Power Systems brand leading the pack in terms of virtualization technology and support. We have also found that IBM-centric Unix users plan to embrace Unix virtualization at a significantly higher rate than customers who tend towards HP or Sun

IBM and Intel Partnering For Energy Conservation

This whitepaper discusses the partnership between IBM and Intel to create a family of servers addressing the increasing need for energy conservation, by focusing on efficient performance to help midsize businesses avoid extra costs in future structural expansions. This includes Intel’s Xeon 5500 processor series which reconfigures itself according to the single or multi threaded