Specsavers puts customer care in focus with in-store touch screens from IBM and CRT
Specsavers wanted to capture customer feedback at the point of experience in its retail stores. The survey needed to be automatic, engage with a representative sample of both customers and shop browsers, and deliver incisive analyses and rapid reports. Specsavers contracted IBM Business Partner, Customer Research Technology (CRT) to provide IBM AnyPlace™ Kiosks equipped with