«The State of Customer Experience» is a benchmarking study based on surveys of consumers and customer experience (CX) decision-makers. This third edition, «A new paradigm: Personalized, empathetic experiences at scale,» uncovers how rapidly shifting customer preferences and declining satisfaction with digital channels are creating mounting business risks for organizations worldwide. In surveying CX Leaders, the
During the COVID-19 pandemic, companies had to adapt and be agile to survive. In 2023, they will face new challenges due to the economic downturn, with some countries expected to be hit harder than others. This means looking for cost savings and efficiencies by implementing solutions such as content service platforms. This report compares solutions
The purpose of this ECM Buyer’s Guide is to provide organizations with a concise overview of how to select an ECM system that will also support information governance best practices, as well as how to scope and plan a project based on business needs and objectives.This buyer’s guide is organized as follows: Introduction Quick reference
Whether you already have an existing data management solution and are thinking of switching to Microsoft, or you are starting from scratch, downloading the following white paper will give you an insight into five important aspects of managing your company’s privacy strategy: Privacy by Design Compliance Across a Hybrid Environment The Importance of Centralized Rule
App-V has been the app packaging format of choice for many IT professionals for many years. It has also been in the twilight stages of its lifecycle for many years and originally had an end-of-life date set for earlier this year, 10 January 2023. That was extended by Microsoft, so you can still use the
Ever since the introduction of Microsoft Azure Virtual Desktop (AVD), also formerly known as Windows Virtual Desktop (WVD), we often get asked what the main differences between this solution and Virtual Desktop Infrastructure (VDI) are. While a variety of vendors have implementations of Virtual Desktop Infrastructure (VDI), we are going to compare Microsoft’s VDI solution
Businesses across all sectors are facing changes in the business environment and potentially disruptive challenges. These changes and challenges require new approaches and innovative thinking in a number of different areas, including end-user computing (EUC). As a result, the EUC ecosystem has never been more important. For many technology leaders, EUC has not always received
There is something a little odd happening in many companies right now when it comes to AI technologies. We can use the example of a typical employee in a large corporation. In the morning over breakfast, AI technologies power the facial recognition feature that unlocks her phone. A different AI-powered algorithm then decides what she
There are several essential steps in operating system or VDI migration projects. Examples of these essential steps include planning and getting end-users on board. Another is testing. Without an effective testing strategy, the migration project is more likely to fail. Smoke testing is one type of test that is crucial to the process. Here are
The recent acceleration of digital transformation has forced organizations to move applications to the cloud in order to meet the demands of remote networks and workers. This shift creates challenges for distributed enterprises and their IT teams who need to provide uninterrupted connectivity and visibility management for applications and users. Legacy networking and SD-WAN solutions