Whitepaper

2022 Digital Trends — Media and Entertainment in Focus

With nearly 10,000 participants in the 2022 study, more than 95,000 businesspeople from every continent (including Antarctica) have contributed their time and insights to this research since its inception in 2010. Their contributions make this the largest and most durable international study of how digital trends are changing the marketing discipline. Adobe and Econsultancy would

2022 Contact Center Buyer’s Guide

The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX) leaders are prioritising solutions that give organisations the agility needed for swift, sustainable differentiation — no matter what changes the future holds.

As Organizations Evolve, So Does ransomware

57% of security leaders believe they will experience a ransomware attack within the next year, with 83% of them concerned about damage to their business reputation in the event of an attack.* Ransomware is not a new threat, but the tactics that attackers are using have evolved. Download this guide to learn: How ransomware attacks

Securing Healthcare Against Ransomware Post-COVID-19

The rapid move to the cloud has provided healthcare organizations the ability to continue services during the global pandemic but has also brought about new attack vectors. Due to the sensitive nature of the data, whether it be patient medical records or intellectual property on new drug development, healthcare organizations are prime targets for ransomware

Video Streaming Industry Report 2021

The global streaming industry experienced further expansion in 2021 as consumers consolidated the new behavior patterns that emerged with the pandemic. Yet competition is becoming increasingly fiercer, with established providers and newcomers alike bidding for the viewers’ attention and experimenting with new monetization models.

Severn Trent Case Study

In 2022, Customer Experience is a clear differentiator for utilities providers. Like all organisations, during lockdown Severn Trent had to find ways to maintain service in the face of reduced staffing levels in the contact centre. Read their story to understand how they transformed their contact centre, delivered significant savings, exceeded customer service targets and

Experience as a service for public sector

How has the way in which citizens contact public sector organisations changed, and how does the public sector responds to citizens? Has there been a shift in the public sector’s attitude and approach to ‘customer service’, alongside a shift in methods of communication? Do citizens feel that the public sector understands their needs, intentions and