This White Paper explores The Five Essential Steps towards improving customer experience from the inside – in a way that supports customer needs and measurable revenue growth. It is not achieved by working harder but by working smarter, with responsive business process technology empowering immediate and sustainable change that a ‘bolt-on’ communications programme could never
Rapid growth in their mortgage lending business had put The Cambridge Building Society’s processing and operations departments under pressure. They needed to streamline the end-to-end mortgage application process to improve the customer experience for brokers and customers. Read this case study to learn how they addressed these requirements with MATS, to achieve award winning results.
Customer Experience Improvement is a top priority for Financial Services firms, because today’s customers have unprecedented power. So what can your business do to thrive in the “Age of the Customer”? Access to information, services and products has never been easier for your customers. And if they don’t like the service or product they’re getting, with a
Symantec has established the most comprehensive source of Internet threat data in the world through the Symantec™ Global Intelligence Network, which is made up of more than 41.5 million attack sensors and records thousands of events per second. This network monitors threat activity in over 157 countries and territories through a combination of Symantec products
Targeted attacks are the new frontier for security professionals and show the increasing sophistication of cyber criminals. They are multilayered attacks that require structured research by cyber criminals about their potential victims, such as finding out their email addresses, job titles and job functions, areas of interest, websites they frequently access, conferences they attend and
Transformation of the backup infrastructure is the next frontier for IT and storage managers. Backup is an area where architectures are only slowly evolving, and “never touch a running system” is the mantra in many organizations. However, the transformation of the IT infrastructure that is happening in most IT departments today, starting with the introduction
Read this whitepaper to find out about the most common myths for office printing, such as: MYTH: Ink in the office is too expensive. Not true – the cost savings can be significant •Up to 50% lower colour cost-per-page than competitive lasers1 •HP Officejet Pro products are ENERGY STAR® qualified, and use up to 50%
If there’s one constant in the world of IT, it’s that the workplace is changing. More than ever, IT needs to meet the demands of a highly distributed workforce that requires access to content and services around the clock and around the globe. And when it’s time to print, people expect the highest quality—with printing
In dit document worden verschillende mythes met betrekking tot printers behandeld, waaronder: MYTHE: Inkjetprinters op kantoor kosten teveel. Niet waar – de kostenbesparingen kunnen aanzienlijk zijn •Tot wel 50% lagere kosten per kleurenpagina dan vergelijkbare laserprinters 1 •HP Officejet Pro producten zijn ENERGY STAR®-gecertificeerd en gebruiken tot wel 50% minder energie dan kleurenlaserprinters 2 •Tot
Als er iets overal hetzelfde is, dan is het dat werkomgevingen aan het veranderen zijn. Meer dan ooit hebben IT-afdelingen te maken met sterk verspreid opererende medewerkers die rondom de klok vanaf talloze locaties, soms wereldwijd, over content en services moeten beschikken. En wanneer er geprint moet worden, verwachten mensen de hoogste kwaliteit – met