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This white paper provides advice on how telecoms can improve productivity throughout the contact centre, utilise messaging to offer adequate customer experience, and embrace the omni digital era.

Trust conquers all. As a result of the digital transformation revolution, consumers are sharing more information than ever. And regulatory bodies are taking a closer look at how organisations are treating this data. This is driving new, stricter privacy laws and requirements for consent management. The General Data Protection Regulation (GDPR) should be top of

Why it’s time to extend or gradually replace legacy Identity and Access Management Within the past decade, there has been an explosive combination of technology, ingenuity, and social change — culminating in twelve workforce trends that are actively and interdependently shaping how business and work gets done. Anchored in the demand for security, accessibility, and

The Identity and Access Management (IAM) landscape has drastically changed in recent years. IAM has transcended the enterprise, beyond the perimeter into the cloud, devices and now even into chips. Traditional Web Access Management (WAM) systems were designed to solve problems limited to the confines of an enterprise and its employees, mostly catering to use

ForgeRock® Directory Services provides secure, reliable access to digital identities and credentials with a directory designed for today’s rapidly growing and highly dynamic ecosystem. Originating from Sun Microsystem’s OpenDS project, which was a modern replacement for SUN Directory Server Enterprise Edition, and built from the OpenDJ open source project, ForgeRock Directory Services is a state-of-the

This Leadership Compass provides insights to the leaders in innovation, product features, and market reach for Web Access Management and Identity Federation on-premises platforms. Your compass for finding the right path in the market. With the growing demand of business for tighter communication and collaboration with external parties such as business partners and customers, IT

The Identity and Access Management (IAM) landscape has drastically changed in recent years. It has transcended beyond the enterprise, beyond the DMZ into the cloud, into devices, and now even into chips. Traditional Web Access Management (WAM) systems like Oracle® Access Manager were designed to solve problems limited to the confines of an enterprise and

Digital transformation can be a daunting process. It’s hard to know where to start, how much it will cost and how long it will take. It’s a big job that will impact every corner of your organisation, but with the right guidance you can find your way through. These five key principles will make sure

If you think of managed cloud services as a way to offload basic maintenance tasks to a third-party, you’re missing the value. The complexity and pace of digital business today demands more. If your managed services provider only knows what you know, and only performs tasks that you would otherwise perform, you are dooming your

Which workloads are best for a managed cloud? Enterprise-grade workloads of all shapes and sizes are a good match for managed cloud services. More and more, that means leading ERP platforms like SAP, as part of a digital transformation strategy. The ideal fit is workloads that scale up and down periodically, requiring extra capacity from