The pace and scale of modern business innovation is increasing. Many industries are experiencing widespread disruption. Digitally connected customers demand more at a faster pace. New competition comes from outside of traditional market segments. These trends place competitive pressures on businesses.
Red Hat Ansible Automation Platform on Microsoft Azure, a managed application, helps IT organizations quickly automate and scale in a cloud environment, with the flexibility to deliver any application, anywhere, without additional overhead or complexity. Enterprises using Microsoft Azure can now use those same powerful features with Red Hat Ansible Automation Platform on Azure with
The growth of the public cloud continues unabated after over a decade of rapid expansion and is likely to remain strong: IDC research shows that 52% of production transactions are still performed on premises for large enterprises. However, this percentage is declining every quarter. As companies move new and existing applications to the cloud, there
Moving to a cloud environment brings numerous advantages for organizations. One advantage is reducing the IT and infrastructure expenses needed to run and maintain hardware and software. Moving to a cloud environment also introduces opportunities to streamline business processes that can potentially save costs and time across the organization. But these moves also present new
IT automation can help you maximize the value of your cloud investments to support digital initiatives and innovation. Accordingly, 80% of business executives say adopting IT automation is “extremely important” or “very important” to the future success of their organization. Cloud automation—applying IT automation to cloud technologies—can help you overcome the operational challenges associated with
Best practices for retail & consumer goods brands The way you design customer conversations matters more than the artificial intelligence (AI) behind it. In this guide, you’ll learn how to put tried and tested conversation design and retail principles into practice when implementing a chatbot or voicebot.
Contact center managers have access to more data than ever before. As a leader, it is important to set your organization and business up for success by engaging in benchmarking to determine best business practices, critically evaluate your business and implement necessary changes has become essential for the success of any contact center. In order
Many contact centers are being forced to cut costs while customer experience (CX) leaders must ensure they maintain and even elevate the quality of customer experiences they’re delivering. The imperative for great CX has not changed. Customers still expect a modern, seamless, omnichannel experience with fast, first contact resolution (FCR), and businesses can’t afford to
Millennials comprise the majority of the workforce, with GenZers right on their heels—both digitally native, both prefer digital communications for work as well as their personal lives. This generational shift calls for businesses to accelerate their digital transformation plans and navigate customers away from calling and towards digital channels. But it’s not enough to simply
Delivering a great customer experience takes a village. In the age of hybrid and remote work, businesses must bring their applications together to bring their people together. By tightly integrating the contact center and business communications, organizations can break down barriers between employees and foster a customer-centric culture. When departments, teams, and employees can easily