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How Zendesk uses Slack

When technology is the core of your business, managing risk is a 24/7 concern. There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact he customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised. And for

Navigating the Disruption of Work

One of the many shocking things about a pandemic is how quickly the unimaginable becomes the inevitable. In less than 72 hours, even the world’s most traditional companies transitioned from office-based to working from home. Everyone could see that the word “work” was about to be redefined. The transition was head-spinning. In those first hours,

HOW EDGE COMPUTE TRANSFORMS DIGITAL EXPERIENCES

As pressure mounts to deliver great digital experiences, organizations face many challenges and many options. This paper introduces trends visible across multiple industries and the benefits cloud computing and edge computing can bring to the table. It details key computing options and differences and provides a background on types of edge compute. The discussion also

Mobilizing employee productivity in the distributed workplace

Technology and dispersion: Shaping the modern workplace Today’s workforce is radically changing. Fewer employees are working in traditional office spaces and the number of remote employees has grown exponentially. The world is more distributed than ever with offices, employees, and devices—forcing additional IT demands on your business. Against the backdrop of this physical work environment,

Spark the employee experience with a Citrix Workspace and Microsoft 365 intelligent cloud

Reimagine the employee experience by increasing productivity and engagement  With 53 percent of employees disengaged at work, it’s not surprising 84 percent of global CEOs believe they need to rethink their workforce experience to improve productivity. The question is: rethink how? How to address complex business demands while providing the right desktop tools to meet

The definitive guide to choosing a content management system

Digital marketers, storytellers, and front-end developers stand at the beginning of the multichannel age. There have never been so many direct, simultaneous digital pathways to and from customers; never so many opportunities to deliver rich, personalized experiences and build meaningful, lasting relationships. But more opportunities to connect with customers places greater demands on the content

Principles for multi-cloud success

It is common for IT departments to emphasize speed by empowering software developers to move quickly, but that is only half the race. In addition to accelerating the rate at which new software is launched (or existing software is updated), it is also vital to identify ways the overall business can be made more responsive