Due to the COVID-19 pandemic, most organizations rushed to bolster the remote work capabilities of their office workers by onboarding them with tools like Microsoft
Teams. While some enterprises provided significant enablement efforts to get their employees productive with the new tools, many more have not done much beyond making Teams available for use.
According to Gartner, users at many organizations are struggling to reach proficiency with Teams. Gartner states that while SaaS-based personal and team productivity applications like Microsoft Teams were clearly essential to effectively working from home, “many employees were not sufficiently adept at using the applications.”