The Total Economic Impact™ of IBM Multivendor Support Services

IBM Multivendor Support Services can help organizations lower their overall hardware
maintenance expense. A composite organization based on 24 IBM support services customers was able to:

  • Extend the useful life of equipment by an average of 2.5 years.
  • Reduce the time needed for hardware support tasks by 37%.
  • Reduce the time needed for vendor relationship management by 43%.