IT Needs a New Approach in a Changing World

It’s clear that IT organizations are at a crossroads in today’s world of digital transformation. Cloud technology and mobility are changing the way people work, and redefining priorities for the technology teams that support them. Changes outside the workplace are impacting businesses as well. As people become more comfortable with new consumer apps, digital devices, and a more mobile lifestyle, their expectations for IT service and personal productivity are also evolving.

And yet, while perhaps an obvious trend, surveys indicate that there is still a significant disconnect between CIOs and end users. According to a recent Forbes Insights survey, a less-than-ideal 39 percent of CIOs agreed that their IT team makes it easy for employees to request and obtain new apps, tools, and services. But only a dismal 21 percent of end-users agreed

The fact is that today’s business users expect the same level of flexibility, choice, convenience, and self-service that they enjoy in their personal lives. Individuals and teams are always exploring alternative services to innovate or simply work more effectively. They’re more than willing to try out unsanctioned cloud services and another shadow IT initiatives, especially if their existing IT tools and processes can’t deliver the new tools and applications they want or require.

This consumerization is creating new application demands, and driving business processes in new directions. In this dynamic environment, IT can no longer sustain the status quo of rigid, time-consuming PC management, asset management focus, siloed teams for mobility, and overlay security that encumbers employee productivity and slows business agility. But IT may not always be aligned to quickly-evolving mobile opportunities. People are accustomed to the freedom to work and collaborate from anywhere, on their favourite device. For many, office-bound approaches to IT are no longer viable, and technology teams understand that they need to reimagine their delivery models for emerging mobile and cloud technologies.