IT Rental Company Empowers Salesforce with Collaboration

Following a management buyout, Hamilton Rentals found it necessary to separate its IT and
communications infrastructure from the parent company, a situation that presented both
challenges and opportunities for IT Manager Russell Bauckham. “We needed an IP-based
phone solution that would be affordable and that we wouldn’t outgrow,” he says. “We also
needed to connect employees working from headquarters, our two branch offices, home
offices, and customer sites.”
Hamilton Rentals wanted the ability to build on its unified communications infrastructure
by adding integrated collaboration tools to empower its increasingly mobile sales force.