Dell And Partners Workforce Productivity Benefits

The purpose of this study is to provide readers with a framework to evaluate the potential impact of these Workforce Enablement Solutions on their organizations. To better understand the benefits, costs, and risks associated with investment in these solutions, Forrester interviewed eight large enterprise customers with years of experience using Workforce Enablement Solutions — this data was supplemented by a survey of over 700 organizations.
Across the three solutions, we identified three categories of benefits: productivity gains, an improved (external) customer experience, and IT cost savings.

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