Best Practices: Maximizing Efficiency Through Service Automation

Survival in today’s dynamic marketplaces is dependent on the prompt and reliable delivery of IT
services. The demands from both customers and employees for more simplified access to IT services are
driving organizations to become more agile in how the services are delivered and to ensure they meet
rapidly increasing requirements for security, compliance, and user convenience. Making matters worse,
IT organizations are consistently pressured to reduce operational
costs while meeting these increased demands. It is simply no longer
practical for enterprise IT organizations to rely on manual processes
alone to meet these new challenges and evolving service delivery
requirements. Enabling a business/service-centric IT strategy requires
the effective adoption of service automation.