Rapid changes in both technology and business mean that IT departments are constantly barraged with new projects – whether it’s a web app or implementing new infrastructure for mobile applications. It’s a challenge just to stay ahead of the curve. To increase productivity while still delivering high quality products and services, IT managers and teams must get better at how they work. They must become more efficient and effective, not just on project-based work, but also in managing other work. This includes the regular, everyday repeatable work, as well as the work that crops up in the middle of high priority projects that the CIO needs done now.
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