There are major forces at play that are changing how business operates: Business processes are becoming more integrated and complex, economic pressures are forcing companies to do more with less, and the amount of information available is becoming more overwhelming. To meet these changing conditions, companies of all sizes are progressively more dependent on increasing the productivity of knowledge workers. However, the workflows, tool sets, and skills that these knowledge workers are using are more grounded in Industrial Revolution-era thinking and have not been modernized to adapt to the business realities of today. As a result, many of these workers are at a breaking point, spending more and more time looking through and sorting information and less time adding value to it.
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