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As enterprises develop strategies to meet the challenges of a post-pandemic business landscape, data visibility, regulatory compliance, data literacy and data governance can all be delivered and enhanced with data intelligence. Businesses understand that the masses of data they now collect is a precious asset that is often not fully exploited for its value and

View this webinar to understand how utilities can use artificial intelligence (AI) to drive personalisation and hear from Severn Trent and CX thought leaders on key trends shaping customer experience in the utilities sector.  How utility firms are delivering personalised service across different channels – and what could be holding this back. As well as

In 2022, Customer Experience is a clear differentiator for utilities providers. Like all organisations, during lockdown Severn Trent had to find ways to maintain service in the face of reduced staffing levels in the contact centre. Read their story to understand how they transformed their contact centre, delivered significant savings, exceeded customer service targets and

Nel panorama attuale, tra nuovi dispositivi, lavoro da remoto e collaborazioni con partner di tutto il mondo, i dati sono il denominatore comune che permette alle aziende e agli enti pubblici di andare avanti, senza soluzione di continuità. Per garantire la sicurezza degli ambienti dedicati ai dati in tutti i punti di contatto, l’approccio tradizionale

The public cloud IaaS and PaaS market was worth $84.8 billion in 2019, and this combined market is anticipated to grow at 27% CAGR over the next five years, according to IDC. Within the context of this heavy push into the cloud, Virtana commissioned a survey to better understand organizations’ multicloud deployment, experience, and success.

The original premise of the public cloud was to provide a simple and cost-effective alternative to building, maintaining, and operating your own data center. But the reality is more complex, and ensuring your workloads continue to perform as expected at the lowest possible cost requires proactive attention. You have to consider thousands of configuration choices

If your organization is a typical large enterprise, you’ll have hundreds to thousands of active applications—from the most straightforward internal file-sharing tool to your mission-critical internal and customerfacing workloads. And, the chances are that your organization is already in the cloud. Perhaps your business units leverage Google Office or Microsoft Office 365 for collaboration and

Read on for five common mistakes enterprises make when it comes to hybrid/multi-cloud migration and ongoing optimization and management, and how you can help prevent these missteps for your organization.